Information about Verbraucherstreitbeilegungsgesetz acc. § 36 Verbraucherstreitbeilegungsgesetz:

We strive to reach an agreement with you at any time. If, for once, we can not solve your request satisfactorily, of course, the legal recourse is open to you. We are not willing and obligated to participate in a dispute resolution procedure acc. Verbraucherstreitbeilegungsgesetz before a consumer arbitration board. The European Commission is providing a platform for out-of-court online dispute resolution (OS platform), which will be published under: www.ec.europa.eu/consumers/odr You can find our e-mail address in the inprint of this website.